Classify your customers' comments and feedbacks subjects into specific categories

Categorizing comments and feedback into distinct subjects (Ex. Suggestion, Feedback, Pricing, ...), providing a structured approach to analyze and gain insights from user-generated content.

What Is Category Extraction?

In comments analytics, comments category extraction is a method used to sort user comments into various categories according to their topics. To achieve this, a machine learning model is trained on extensive amounts of comments and then fine-tuned for the specific platform being analyzed. By categorizing comments, companies can gain a better understanding of customer feedback, recognize patterns and trends, and use this information to make informed decisions.

You can see our Youtube comments categories with description and example as follows:


You can see a sample of our category extraction result with corresponding sentiment percent value in comments analytics dashboard for a Bulk request as follow:

categories_extraction categories_extraction

Why Use Category Extraction in Our Business?

Filter the customers' comments

  • Efficiently manage a large volume of comments by categorizing them into specific topics, enabling rapid processing and streamlined responses to user feedback.

Enhanced Customer Understanding

  • Comments categorization provides a deeper understanding of customer sentiments and preferences, helping businesses tailor their products and services to customer needs.

Improved Customer Engagement

  • By categorizing comments, businesses can create more targeted and relevant responses, enhancing customer satisfaction and engagement.

Efficient Issue Resolution

  • Quick identification and categorization of comments related to issues or concerns allow businesses to resolve problems rapidly, ensuring customer loyalty.

Data-Driven Decision Making

  • Categorizing comments generates actionable data, enabling informed decision-making that contributes to overall business growth and success.

Competitive Edge

  • By categorizing and analyzing comments, businesses can stay ahead of the competition by adapting to changing market dynamics and customer expectations.