Currently, all plans are lifetime credits with no expiration limit. This feature helps our customers to use our services with no concern about expiration time. You can purchase your desired plan according to your need and use it every time you want. Contact us for any specific payment questions.

There is a Query limitation on how much data you can upload or how often you can upload it according to your plan. A Query is used each time a text is analyzed by our model. E.g: Get Sentiment Analysis of a comment.

No! Comments Analytics' plans all include comments extraction. As long as you're bringing your own data, there will never be any overage charges or additional fees. You can use our Chrome Extension to extract your .JSON data and import it in our dashboard.

No! Comments Analytics' plans all include setup and implementation with our pre-trained text analytics models. and support of these services with your input text data has not any cost. Contact us with further requests.

While our models are trained on as many diverse sources as possible, it's possible that we might need to fine-tune a model to your use case. So, please contact us for custom plans.

Yes! Comments Analytics only keeps data transfer and/or API calls over HTTPS and all data is securely kept using best practices with no access given to any 3rd parties. See our Privacy Policy page.

Absolutely! We understand that every business has unique needs, and we are happy to work with you to create a custom plan that fits your specific requirements. To get started, simply contact us and let them know what you need. We will work with you to create a plan that meets your requirements and fits within your budget. Please note that custom plans may have different pricing and features than our standard plans, but we will work with you to ensure that you get the best value for your investment.